DELIVERY

UNITED KINGDOM

At EG-Cosmetics we use various carriers including Amazon Logistics (Swiship), EVRi & Royal Mail.   

We have negotiated rates for delivery starting from £3.99.  All shipping rates are based initially on weight, then on speed of service.  These rates are based on EVRi, which is tracked and will require a "signed for" delivery.  

We also offer a next day delivery for orders place by 12 noon Monday-Friday. If you place an order at the weekend/public holiday and want to use this service your order will be despatched on the next 'working' day.

Should your order be lost in transit we now require a DENIAL OF RECEIPT document to be signed and returned before any kind or refund or replacement is arranged.

We occasionally have special offers which allow free shipping this is based on Hermes/EVRi economy 3-4 day standard delivery, no other service is applicable for free delivery.  In the event we offer to refund your shipping the amount of the refund given will not exceed £3.99.

 

CHRISTMAS DELIVERY

The last day for Christmas shipping with our standard delivery is Monday 11th December 2023.  We have huge amounts of stock available ready to fulfill your orders, however some items from our store do need to be ordered.

We have applied a special delivery service with DPD which is typically a 24/48 service (not guaranteed by EG-Cosmetics) the last day for posting using this service is Monday 18th December 2023, however the same ruling regarding stock and ordering as above applies.

Experience tells us that most delivery services, despite promising 24/28 services do not meet these promises during the Christmas shopping period.  We therefore are offering you, our customers, a service based on what our couriers are offering us.  We will do everything at our end to ensure your orders are despatched on-time but once they leave our premises it is then down to the couriers to ensure delivery.

 

EUROPE

We have recently added the option to ship to selected European destinations.  Shipping from the UK to Europe has been troublesome ie. getting packages through customs. 

PLEASE BE AWARE ALL PARCELS TO EUROPE WILL BE SENT DDU, You (the customer) will be responsible for the taxes and duty for your parcel on arrival in your country.

The cost of shipping varies hugely depending on the size and weight of the goods being shipped. 

The shipping prices are valid as and at 25/07/22, based on a parcel weighing a maximum of 1kg.  Prices can and do change daily.  These costs are based on using EVRI super economy service or Royal Mail which takes approximately 5/7 working days.  We aim to be fair to all our customers, should your order be for one small item, and the cost of shipping is significantly less than the estimates we have quoted we will (where appropriate) refund the difference.  Should your order weigh more than 1kg we will advise of additional shipping costs before your order can be despatched.

Should your order be lost in transit however, we now require a DENIAL OF RECEIPT document to be signed and returned before any kind or refund or replacement is arranged.

 

Please can we ask that for international shipping you provide an email address and telephone number.